State Farm® Insurance Agent Randy Wagner
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jenna Gibbs
August 12, 2024
5
out of
5
rating by Jenna Gibbs
"Recently my car was totaled. The experience with State Farm was incredible. I had a rental car within hours of the wreck. The towing company State Farm uses was amazing. I had the payment for my car within 7days. And the payment for my car was exactly what the car was worth. My agents office called to just check on me and make sure everything was moving smoothly. Overall, it was a great experience for the circumstances."
We responded:
"Thanks, Jenna, for sharing your experience! I'm so glad we could assist you quickly after your car was totaled. It's great to know that the rental car, towing service, and payment process met your expectations. Our team always aims to make things as smooth as possible, even in tough situations. If you ever need anything else, don't hesitate to reach out! - Randy Wagner - State Farm Insurance Agent, Cincinnati, OH"
Larry Gross
March 25, 2024
1
out of
5
rating by Larry Gross
"Customer service is horrible. Claim handler is doing nothing to get me paid so I can fix my flooring. Agent is non existent. Run away from randy and state farm. RUN RUN RUN away."
We responded:
"We're truly sorry to hear about your experience, Larry. Your satisfaction is our priority, and it's disheartening to learn about the challenges you've faced. Please know that we take your feedback seriously and are committed to resolving this issue promptly. We'd like to learn more about your situation to assist you better. Kindly reach out to us directly so we can address your concerns and work towards a resolution together. Thank you for bringing this to our attention."
Aleera Drumm
March 4, 2024
5
out of
5
rating by Aleera Drumm
"Very very helpful and I got what I needed in around 10 minutes!!"
We responded:
"Thank you for the five-stars, Aleera! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Connor Evans
February 13, 2024
5
out of
5
rating by Connor Evans
"Randy was a huge help with getting me set up on a new policy after I moved to a new state. He went the extra mile and made sure to get me the best deal possible, as quickly as possible and helped me avoid a lapse in coverage. Would absolutely recommend him to anyone looking for a great customer-minded insurance agent!"
We responded:
"Connor, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
Mike Reuss
January 30, 2024
5
out of
5
rating by Mike Reuss
"Friendly and professional. We'll versed and explained everything in great detail"
We responded:
"Thank you, Mike! We appreciate you taking the time to leave a positive review. Please don't hesitate to reach out if you need anything."
Chris Horn
January 18, 2024
5
out of
5
rating by Chris Horn
"Just completed our annual review. It was very helpful and thorough. Randy suggested some important updates to our coverages that will better serve our current financial situation."
We responded:
"Thank you for sharing your experience, Chris! We're thrilled to hear that your annual review with Randy was both helpful and thorough. It's fantastic that Randy could provide valuable insights and suggest important updates to better align with your current financial situation, ensuring you're always satisfied! We hope to continue serving your insurance needs for many years!"
Terry Wooten
December 29, 2023
5
out of
5
rating by Terry Wooten
"Great rates and wonderful service."
We responded:
"Terry, thank you for the positive review! We appreciate you taking the time to share your experience with our team. Please don't hesitate to reach out if you need anything!"
Jennifer Schimpf
September 19, 2023
5
out of
5
rating by Jennifer Schimpf
"Personable & takes time to research best rates"
We responded:
"Thank you for the five-stars, Jennifer! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Karla Reed
July 3, 2023
5
out of
5
rating by Karla Reed
"HAPPY 😊 MONDAY, I was not expecting the HIGH quality of assistance, I received today, when I called the office. I was confused and did not understand something with my policy. The young man that I spoke with, cleared everything up for me. There was NO wait time with the call, he spoke clearly, repeated everything that I said, which was verification, that he was truly listening to me, treated me with respect, and the issue was resolved within minutes of my call. I really appreciate the time he took to resolve my issue. Thank you."
We responded:
"Thank you, Karla, for the insightful review! It brightens our day to hear about how we were able to help wonderful customers like you with your coverage needs. We value your feedback and we appreciate the chance to provide you with high-quality coverage."
Paul Scarlatella
June 28, 2023
5
out of
5
rating by Paul Scarlatella
"Great insurance company"
We responded:
"Paul, thank you! We appreciate your trust in us to take care of your insurance policies."
Faisal Mehmood
June 26, 2023
5
out of
5
rating by Faisal Mehmood
"Best person to talk kimmy at Randy Wagner office for your insurance She is very helpful and answers all the questions... Thanks kimmy for all your help! Highly recommended!"
We responded:
"Thank you, Faisal, for the amazing review! Our team works hard to provide a great insurance experience in Cincinnati and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Mohammed Sheriff
June 19, 2023
5
out of
5
rating by Mohammed Sheriff
"Fredy Martinez at (Randy Wagner)State Farm, was very helpful and professional. He was very instrumental in guiding me, to get an auto insurance. He went above and beyond to accommodate my needs. For that I am very grateful. Thank you to team State Farm."
We responded:
"Thank you for taking the time to leave us a review, Mohammed. Our State Farm office in Cincinnati would be nothing without policyholders like you!"
Manuel de Jesús Mazariego Lopez
June 6, 2023
5
out of
5
rating by Manuel de Jesús Mazariego Lopez
"Very happy Freddy was very gentle, and very nice explaining all the procedures and coverage about the policy best deal ever"
We responded:
"Manuel, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Caroline Grannan
June 5, 2023
5
out of
5
rating by Caroline Grannan
"Fredy was the agent I spoke to and he was very kind, helpful, and easy to work with. Their auto insurance is very affordable for good coverage. I would definitely recommend!"
We responded:
"Caroline, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Ralph Maresco
June 2, 2023
5
out of
5
rating by Ralph Maresco
"I've been with this agency for at least 10 years and have been completely satisfied with the service and responsiveness I've received. They've made things simple for me and are always fast and accommodating in helping me with various home and auto insurance issues"
Maggie Walriven
June 1, 2023
5
out of
5
rating by Maggie Walriven
"I got an online quote over the weekend and at the start of the week they were reaching out to me to assist. I was able to get in contact easily, got within the same range I was quoted online and it was all quick and painless! My parents have been using them for years with no issues. Good service!!"
We responded:
"We love seeing reviews like this, Maggie! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Amanda Qualls Shryock
May 23, 2023
5
out of
5
rating by Amanda Qualls Shryock
"Very polite and worked with me in what I needed and was understanding."
We responded:
"Thank you for the five-stars, Amanda! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Judith Chalfant
May 10, 2023
5
out of
5
rating by Judith Chalfant
"Always happy with Randy Wagner State Farm services and employees"
We responded:
"Judith, thank you! We appreciate your trust in us to take care of your insurance policies."
Zach T
May 8, 2023
5
out of
5
rating by Zach T
"Always Friendly and Helpful!"
We responded:
"Zach, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Lacey Gendron
May 1, 2023
5
out of
5
rating by Lacey Gendron
"I have been a client of State Farm for years and have always been taken care of by Randy and team. I am in the process of making changes to my policy to add on my teenage driver. Kimmy has been so patient in answering all my questions and letting me know of programs to help me save money. This team always provides wonderful guidance and support. Thank you!"
We responded:
"Thank you, Lacey, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Kimmy, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
Ana Cimarosti
April 12, 2023
5
out of
5
rating by Ana Cimarosti
"Just got coverage with them, Freddy helped me with my application and it was fast and smoth. They helped me get a plan that was both good and fit on my pocket. Highly recomended!"
We responded:
"Thank you for the wonderful review, Ana! Freddy is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
Theresa Conway
April 10, 2023
5
out of
5
rating by Theresa Conway
"I was blowed away with the policy that I have with State Farm, Frederico the agent. Was very patient with me and I appreciate him taking time to explain the policy as he went along. I accepted right away because it was too good to pass up thank you State Farm Sincerely T. Conway"
We responded:
"Theresa, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
Chabris Wellman
April 10, 2023
5
out of
5
rating by Chabris Wellman
"Fredy was amazing! He was so helpful and quick to help me save money for my policy but also savings us on my teen’s policy."
We responded:
"Chabris, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Fredy cares a lot about our customers."
Alice Danner
March 10, 2023
5
out of
5
rating by Alice Danner
"My husband can no longer manage our insurance needs, premium payments or evaluate our needs. Randy Wagner and his staff have answered my questions, guided me through my process and sat with me for an evaluation of our policies."
We responded:
"Alice, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Tonya L
February 24, 2023
5
out of
5
rating by Tonya L
"I was blindsided with a significant increase in my car insurance with my auto insurance company I have been with for about 3 years. Fredy at State Farm made the entire process of switching over quick and simple, and the best part was the money he was able to save me. I could not be happier with my monthly payment as well as how comfortable Fredy made me feel that I was making the right decision at the right time."
We responded:
"Tonya, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."